Shipping & Return Policy

SHIPPING: All of our signs ship in 3-4 business days. We ship via USPS or UPS, which takes another 1-5 days. You will receive a tracking number with your shipment unless otherwise noted.

LOCAL PICK-UP: If you are local to Winneconne, Wisconsin or Neenah, Wisconsin you may opt to pick-up your orders at our warehouse or brick and mortar shop. Orders will be ready for pick-up within 3-4 business days. When you are checking out, please leave a note at check-out that indicates which location you'd like to pick-up from. Then select "Pick-Up" at check-out and then you will receive an email notification when your order is ready to be picked up! Our warehouse hours are Monday through Friday from 8-4pm and our retail storefront hours are Tuesday through Saturday from 10-4pm.

RETURN POLICY: We want you to really love what you receive from us! Returns are accepted within seven days of purchase. Items must be unused, unworn and in brand new condition. All sale or clearance items are final sale. If you would like to process a return, please send us an email with your name and order number and we would be happy to take care of you! We can send you a label (cost will depend on your location to us & the weight of the package) or you can obtain your own. All shipping costs are the responsibility of the customer. Once we receive your return, we will issue your refund minus the shipping fees.

If anything arrives to you damaged, please send us an e-mail at hello@lilyandsparrowco.com so we can take care of you! All sale items are final sale.

​Thanks for shopping with us!